Who we are
Suggested text: Our website address is: https://colombobrothersliquorstore.com.au/.
Purpose of This Policy
This Privacy Policy explains how we collect, use, store, and disclose your information when you
interact with our website, mobile application, or delivery system (together referred to as “the System”).We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant liquor regulations under the Liquor Control Reform Act 1998 (Vic).
Information We Collect
We collect personal information that is necessary for us to verify your identity, process orders, and comply with Responsible Service of Alcohol (RSA) requirements. This may include:
Customer Information Form Details – :
- Full Name
- Date of Birth
- Phone Number
- Email Address
- Customer Signature and Confirmation of Age (18+)
- ID Verification Details (Driver’s Licence, Proof of Age)
- Payment confirmation details
We use the collected information to:
- Verify that you are over 18 and legally permitted to purchase alcohol.
- Process and deliver your orders accurately and safely.
- Contact you regarding your orders, deliveries, or account.
- Maintain legal and RSA compliance records (including failed-delivery logs).
- Improve our website, system performance, and customer service.
- Send service notifications, invoices, or lawful promotional updates (only with your
consent).
Legal Compliance
- We are legally required to collect age-verification and ID details to ensure compliance with RSA and liquor-licensing laws.
- Delivery and ID-check records may be retained for audit or reporting to the Victorian Liquor Commission (LCV) if requested.
- It is an offence under the Liquor Control Reform Act 1998 (Vic) to supply alcohol to persons under 18 years of age.
Disclosure of Information
We may share your information only when necessary to :
- Complete order processing and delivery (e.g., with verified delivery partners trained in RSA compliance).
- Comply with legal or regulatory requests (e.g., law enforcement or LCV audit).
- Maintain payment and technical systems through secure third-party service providers.
Cookies and Analytics
Our website may use cookies or similar technologies to enhance user experience and analyse traffic. Cookies do not store personal data but help us recognise returning users and improve site functionality. You may disable cookies in your browser settings, but certain features of the System may not function properly.
Data Retention
Customer records, including ID verification logs and failed-delivery reports, are kept for the minimum period required under liquor-licensing law.
After this retention period, information is securely deleted or anonymised in accordance with the
Australian Privacy Principles.
Third-Party Links
Our website or system may include links to external websites (e.g., payment processors, courier tracking).
We are not responsible for the privacy practices of these third parties, and users are encouraged to review their privacy policies separately.
Contact Us
For privacy-related inquiries, data-access requests, or complaints, please contact:
Privacy Officer – Colombo Brothers Online Liquor Delivery
Email: info@ColomboBrothers.com.au
Phone: +61 478 910 555/+61 473 733 247
Address: 2/156 Torquay Road,Grovedale, Geelong, Victoria
We will respond to privacy-related concerns within a reasonable timeframe and in accordance
with the Australian Privacy Principles.